Facebook acknowledged that some users were unable to access its platforms Friday afternoon after an outage crippled the social media company’s services for several hours.
In a Twitter post, Facebook said it was aware of the problems. “We’re aware that some people are having trouble accessing our apps and products. We’re working to get things back to normal as soon as possible and apologize for the inconvenience,” Facebook’s representatives said in the post.
Former Facebook data scientist Frances Haugen speaks during a hearing of the Senate Commerce, Science and Transportation Subcommittee on Consumer Protection, Product Safety and Data Security on Capitol Hill, Tuesday, Oct. 5, 2021, in Washington.
“We know that some of you may be having trouble using Instagram right now. We’re very sorry and we’re working to fix these issues as quickly as possible,” Instagram shared.
Around 2:45 p.m. EDT, a popular outage website indicated issues with both social networking platforms.
It is not yet known what exactly caused the outage on Friday afternoon. Officials later said that a “faulty configuration change” caused the outage.
On Monday, the services and also WhatsApp were unavailable for hours. WhatsApp does not appear to have been affected by the outage on Friday.
The websites were down in several countries around the world, including Canada, the U.S., India and Mexico. As they did four days ago, social media users flocked to Twitter to voice their displeasure.
The extent of the problem was not immediately clear. It is also unclear if the situation is related to the Facebook outage earlier in the week. Some employees apparently could not enter buildings on campus because their security badges were not working.
“Our engineering teams found that configuration changes to the backbone routers that coordinate network traffic between our data centers caused issues that disrupted these communications,” said Santosh Janardhan, VP of Infrastructure at Facebook. “This disruption in network traffic had a cascading effect on the way our data centers communicate, bringing our services to a halt.”